Home Page. arrow Help for customers.

 S.O.S. Clients
Can I
help you?

If you need a
remote control and you can not find, send us pictures your remote and we will see how we can help.
email

 



Advanced Search
Show Cart
Your Cart is currently empty.


List All Products





Forgotten your password?
No account yet? Create one
Sicura payments

 

RIMS THE SAVINGS?

 

PDF Print E-mail

Information to the consumer.
Below you will find all the information to ensure that your purchases on Radiotelecomandi.com be a positive experience. The prices and products that are on sale are valid, errors and omissions in the titles, descriptions, the photos, and prices. By purchasing from us, implicitly accept all the conditions listed below. From now on we reserve the right to vary them without notice.
For anything not expressly stated, the rules of the Civil Code of the Consumer Code and all Italian laws directly or indirectly related to it. You can also consult our FAQ

document How to Buy
The contracts for the purchase and / or supply of products, will be concluded directly by consumers through access to our website. However, the purchase contract shall be deemed completed only after following the video instructions, filled out their form and agree to the terms and conditions of sale. The supplier shall give its consent, by sending the mail acceptance (order), provided that there are errors and omissions in the titles, descriptions, photos and prices of individual products. In this case, you will be contacted as soon as possible and advised of any error.

Document Price
The price of each product is clearly indicated, all prices are inclusive of VAT at 21%.

Transport prices are shown in a table on display just added this product to the cart, alternatively you can view in the section Shipping cost, and are differentiated depending on the method chosen. Prices are to be considered valid unless errors or omissions communicated. Products will be invoiced (if requested in advance at the stage of application form) at the rate in force at the time the order is validated.

Radiotelecomandi.com - Caravelli Gianfranco reserves the right to change its prices at any time, respecting the provisions of the General Conditions and the laws in force.

Payment document
The customer can pay for your order using the payment methods indicated on the website discussed in a page within the same (select payment method in the shopping cart). However, the buyer / consumer is discharged from his debt only after the price of the products purchased were actually received by the supplier.

Permissions document - Secure payments - data protection.
The buyer authorizes Caravelli Gianfranco Site owner radiotelecomandi.com, the processing of personal data (name last name address etc..) Under DL 193/2006 in order to carry out the management of the order.

No data transfer is managed by Radiotelecomandi.com. For electronic payments makes use of intermediaries and credit institutions authorized, such as PayPal with access critografato making payments fully secure. When you buy on the Internet, and you can feel comfortable paying with PayPal, your financial information is shown to the seller.

document Product Availability
The products on this site are proposed for the quantity available. The information on product availability and delivery times are approximate and can vary depending on the availability of the provider, even if not expressed when ordering. Each type of error and / or modification of such exceptional availability are beyond our control and can not be traced back to the responsibility of Caravelli Gianfranco owner of the site Radiotelecomandi.com. In the event that one or more products are unavailable after confirmation of the order, we will inform you via e-mail or other means of communication as soon as possible, the Customer may, if you wish, cancel the order, if so the timing for the supply of the product is too long compared with their expectations.

Document Delivery of goods
Once you have confirmed the purchase and executed the payment, deliver it what you requested, courier, registered mail, or other means from the list of "shipping methods" to the address you provide on the order form. The normal processing times are described in each product and are indicative and valid after the actual receipt of payment (excluding delivery). We can not be held responsible for any delay and / or non-delivery due to unforeseeable circumstances or force majeure and therefore we have the right in this case, to suspend or delay the execution of orders. In any case, the processing times shown are not exhaustive, but only indicate the average period of time necessary to process products. The Customer shall, at the time of delivery of the order, confirm the good condition of the packaging and issue any reservations to the carrier within the time prescribed by law. The words' subject to control of "and / or" subject to verification of "have no legal value with the carrier and / or insurance.
The customer must provide proof of missing and / or malfunction of one or more products of the order.
Radiotelecomandi.com committed to do whatever is necessary to meet the estimated delivery time, but can not, under any circumstances, be held responsible for any delay in delivery of the order and the damage it caused to the client, not considering also the delay as a valid reason to cancel an order. An order products not in stock may be subject to longer delivery times or cancellation.

Document Responsibility
In case of poor will be due only to the consumer the refund of the price paid for the item purchased (excluding shipping charges) without giving rise to any other compensation, either by way of compensation, since the parties taking into account that at the time of determination of the final sale price of the products purchased online.
In particular, the consumer raises Caravelli Gianfranco, Radiotelecomandi.com owner of the site, from any and all liability both of a civil and criminal for any fraudulent or unlawful, by a third party, the means of payment chosen by the consumer.
E 'is strictly forbidden for the consumer to enter false and / or invented and / or fantasy, the registration process required to provide him with the procedure for the execution of this contract and the subsequent communications, the data and e-mail must be the only real personal data and not some other person. It 'also expressly forbidden to make double entries for a single person or insert data to third parties.
Therefore, the infringement of the rules on personal data will ipso jure termination of the contract with the consequent right of action against the consumer for damages and costs resulting from such unlawful conduct.

Document Return
The "consumer" who is not satisfied with your purchase, has the right to terminate the contract within a period of ten working days from the date of receipt of goods.

This right may be exercised only by consumers and not by resellers and / or holders of VAT.

The withdrawal must be expressed by sending in the said period of ten days, a registered letter with acknowledgment of receipt to the following address: Gianfranco Caravelli - Casa Via Zamboni, 42-37024 - Arbizzano Negrar (VR), this communication must in any case be sent in advance by fax to 045-7514249 must be specified in the letter the reason for the return.

All costs of returning the products are specifically charged to the consumer, who, by your own forwarder will send the same at the premises above written.

The risks of the transport for the return of the items are borne by the consumer. All items must be in the same conditions of receipt, unused and completely intact and in their original packaging and any manuals, without any lack.

The consumer may not exercise this right of withdrawal if it is a company with a VAT number and for contracts for the purchase of non-catalog products ordered expressly for him, modified products on demand, audio-visual or sealed computer software which were from the same The open right of withdrawal as a whole when there is no "essential integrity of the good" (packing and / or its contents), in cases where the owner of Gianfranco Caravelli Radiotelecomandi.com finds: the lack of the external / original interior, the absence of parts of the product (accessories, cables, manuals, parts, ...) use of the product that make it impossible to restore the pre-existing conditions to the sale. Only in this case the contracting authority will send the amount paid by the consumer within the time limits set by law (30 days). Gianfranco Caravelli will credit the amount by bank transfer, the customer must notify your bank details (IBAN code - ABI - CAB - Account of the invoice) to receive a refund.

Returning non-conforming material document order
In the case of our mistakes that lead to the re-integration of the expedition sent or re-sent at our expense the material by the service cheaper, at our option, offered by the Italian Post Office (example: a normal transport bag with remote controls for 1/2/3 ). In the event that your requirements are of an urgent nature shipping "urgent" will be charged to you.

The re-submission of the material received incorrectly will take place at our office in Via Zamboni House 42 - Arbizzano Negrar - VR. You will need to use the formula of shipping less expensive offer by the Italian Post (example: a normal transport with envelope for 1/2/3 remote controls). The costs in this case will be at our expense, upon written notice by mail or fax using the form made also to be included in the shipment.

No other type or form of refund can be requested from the company Caravelli Gianfranco owner of the site Radiotelecomandi.com for inconvenience or delays caused by misunderstanding if the amount paid, excluding fees, subject to cancellation of the order expected from the right of withdrawal.

Exclusions document
The consumer may not exercise this right of withdrawal if this is a company with a VAT, for contracts for the purchase of non-catalog products ordered expressly modified products on demand, which were opened by the same, also may not exercise the right to products made to specifications or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly. It is also no right of withdrawal if the purchaser changes and / or alter, in any way, the products or the packaging supplied by us.
 
document Warranty
The products sold by Caravelli Gianfranco Radiotelecomandi.com owner of the site, are warranted for one year from the date of purchase of the manufacturer. This service is provided directly by manufacturers of goods sold through its service centers. The warranty excludes the cases of the remote control, the rubber keys and batteries and all parts subject to wear or daneggiati for reasons not inputabili wear.

 
The warranty covers the product is defective and not misuse.
 
Document Issuing receipts or invoices
The sale of goods via the Internet, being assimilated to mail order sales, involves the application of Article. 2, paragraph 1, of Presidential Decree 696/96, which exempts them from the requirement to sales tax certificate (receipt and received), and the invoice, the invoice can be richiestta only upon request by the customer.

For private customers, the order sent by email is valid and necessary to secure all the rights arising from the purchase of products on the website, in any case where the request will be sent to your receipt or invoice. For companies that require it, the invoice will be automatically issued and sent by mail or with the goods to customers. For shipments to mark the invoice at the moment when the goods by the customer. This is to avoid cancellations and problems in the recording of invoices.

Termination of the contract document
 
We reserve the right to terminate the contract by giving notice to the client, which in this case will only be entitled to a refund of the amount already paid. The obligations assumed by the customer, and the guarantee of successful payment are essential, so that by express agreement the mere failure of one of said obligations by the customer, will lead to termination of the contract ipso jure art. 1456 cc, without the need for a judicial decision, subject always to the right for us to sue for damages.

information regarding the protection of personal data (Art. 13 of Legislative Decree 30.06.2003 n. 196)

According to the Law, it is stated:

- What personal information will be used for commercial purposes, direct sales, promotional, managerial, statistical, using computer processing with predetermined criteria;

- What are some of the data required for the order and the refusal to supply prevents you from receiving the goods ordered, other details are optional and allow the company to improve customer service, refusal to provide no consequences, that the data will not be disclosed, that the data may be disclosed to specifically charged subjects such as employees or other collaborators for the treatments necessary or linked with the sending of advertising material and the order and third parties who carry out or provide specific services necessary for the execution of the contract.

Document Information Collection
Pursuant to Article 13 of Legislative Decree laying down provisions for the protection of personal data, we inform you that the personal information you have voluntarily provided to activate the services will be managed by taking appropriate measures to ensure the security and confidentiality in accordance with the above law.

Purpose of document
The data collected is used only for the following purposes:

    
Preliminary requirements for the conclusion of contracts for the fulfillment of the obligations and the execution of transactions required under the contract. For the fulfillment of the obligations and requirements (administrative, tax, accounting, etc..) Provided by the legislation in force for the management of support services related to marketed products as regards data concerning the development of economic activities, for the purposes of commercial information or sending advertising materials or direct selling or for carrying out market research or interactive commercial communication; selling; supply of goods and services through mailing lists, communications to partners as strategic marketing and advertising analysis and market research, promotional activities, detection of the degree of customer satisfaction. For any other type of operational and management

Document Processing methods
The treatment can be performed using manual, automated, or electronic systems that manage, store and transmit data and are suitable to guarantee security and confidentiality.

Rights of the document
Correction / Updating Personal Data Art. 7 of Legislative Decree 196/2003 confers the exercise of specific rights. In particular:

    
You have the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet recorded, and their communication in intelligible form.

    
You have the right to obtain the indication:
        
The origin of the personal data of the purposes and means of processing the logic applied in case of treatment with the aid of electronic instruments of the identification of the owner, manager and the representative appointed under article 5, paragraph 2, the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents. You have the right to obtain:
        
The updating, rectification or, when interested, integration of data; cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data which need not be kept in relation to purposes for which the data were collected or subsequently processed; confirmation that the operations described above have been brought to the attention, also as regards their content, of those to whom the data were communicated or disseminated, unless If this proves impossible or involves a manifestly disproportionate to the protected right. You have the right to object, in whole or in part:
        
For legitimate reasons to the processing of personal data, pertinent for collection purposes, the processing of personal data concerning him for the purpose of sending advertising materials or direct selling or for carrying out market research or communication commercial.

To exercise this right, simply send an email to inserting your data and indicating the volotà to be excluded from the list.

LEGISLATION
- Law 15 March 1997, n. 59, called Law "Bassanini" delegation to the Government for the transfer of functions and tasks to the regions and local authorities, for the reform of public administration and administrative simplification.
- Presidential Decree, 10.11.1997, n. 513: Commission Regulation establishing criteria and procedures for training, storage and transmission of documents by computer and data, in accordance with art. 15, paragraph 2, of Law March 15, 1997, n. 59.
- Legislative Decree no. Jan. 15, 1992, n. 50: Transposition of Directive no. 85/577/EEC on contracts negotiated away from business premises.
- L. July 30, 1998, n. 281: Discipline of the rights of consumers and users.
- Legislative Decree no. 22 May 1999, n. 185: Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts. • Articles 1326, 1327, 1335, 1341, 1342, 1469 bis et seq. Civil Code.

Document Data Controller
Owner and manager of the processing of personal data is Caravelli Gianfranco Casa Via Zamboni, 42-37024 - Arbizzano Negrar (VR.)


powered by Web agency Verona Mediarete | © radiotelecomandi.com - P. I. 01847710231 | I marchi dei prodotti citati sono registrati dai rispettivi proprietari